lacks analytics Data Deletion Procedure

1. How to Request and Identity Verification

If you wish to delete data of your own that is stored in this service, or data linked to the social media accounts of client companies that you manage on their behalf, please contact us at the contact information at the end, providing the following information. If you can no longer log in directly, please state the email address you used at that time. We will begin the deletion work as soon as identity verification (and confirmation of the agency relationship) is obtained.

• Your registered email address (the address used at the time if you have already withdrawn)
• The username of the social media account (Instagram / TikTok / YouTube / Threads) to be deleted
• The scope of deletion requested (all data / specific accounts only)

2. Data Subject to Deletion

After accepting a deletion request, we will delete the following data. Data that has already been deleted on the side of each social media platform will also be deleted in turn from the cache of this service.

• OAuth connection information (access tokens, refresh tokens)
• Cache of profile information and post metadata
• Insights information and daily snapshots
• Content registered by users, such as comment templates and scheduled posts
• AI output results generated within this service (reply drafts, transcriptions, scores, etc.)
• Instagram comment bodies and DM message bodies; Threads reply bodies, replier usernames, and mention bodies; and webhook event records (payloads) for both platforms

3. Deletion Timeline

After completion of identity verification, we will delete the target data in principle within 30 days. Data stored in backups will be erased in turn in accordance with the backup rotation cycle (up to 90 days). After deletion is complete, we will send a completion notice to the email address identified at the time of identity verification.

4. Response to the Meta User Data Deletion Callback

We support the User Data Deletion Callback provided by Meta Platforms. When you remove this service from Meta's settings ("Apps and Websites") and submit a data deletion request, Meta sends a deletion request to this service and the relevant data is deleted. Merely disconnecting (revoking access) stops new data retrieval by this service, but does not automatically delete data already stored. Stored data can be deleted via the deletion request above or by contacting the desk listed on this page. The confirmation code for the deletion status is included in the callback response.

5. Deletion Routes by Supported Platform

You can also disconnect the connection with this service from the side of each social media platform. If you disconnect the connection on the platform side, this service will stop acquiring data for that account.

• Instagram / Threads: Disconnect this service from "Apps and Websites" in Meta account settings
• TikTok: Disconnect from "Connected Apps" in the TikTok app under "Settings and privacy" → "Security and login"
• YouTube: Disconnect from "Third-party apps with account access" under "Security" in Google account settings

6. Cascade Deletion on Organization Deletion

If an owner executes the deletion of their own organization, all member data, social media connection information, and cached content linked to that organization will be physically deleted. Organization deletion cannot be undone.

7. Individual Deletion of Team Members

An owner or admin can individually delete team members from the settings screen. However, the owner themselves is protected from direct deletion via the UI to prevent operational errors; to transfer owner permissions, please contact us at the contact information at the end.

8. Contact

For inquiries regarding data deletion, please contact us at the following.

• Provider: lacks japan Co., Ltd.
• Representative: Shunya Hamada
• Address: 2-17-27-401 Makishi, Naha City, Okinawa 900-0013, Japan
• Corporate number: 9360001034333
• Contact email: s-hamada@lacks-japan.com